My Experience With Mobile Phone Fees
Mobile phone companies charge extra fees for various reasons. If you regularly check your statement, you will find that many of the charges are baseless. In such situations, you should contact the company and request a fee waiver. When doing this, it is better to write letters or emails instead of calling. It is never a bad idea to clarify what you are paying for and why you should pay for it before coughing up your hard-earned money.
Below is a transcription of my correspondence with my mobile service provider in which I was able to get my extra fees waived. For identity protection, I am using a fictitious name and email address.
First Letter and Reply
From: samsonthomas123@vkmmail.com
To: 121@airtelindia.com
Subject: (Your name and cell phone number)
Dear Airtel,
This is in reference to the advance rental paid from 15/07/2009 to 16/07/2010.
I was surprised to find that you have charged an extra Rs. 200 this month. I have already paid the monthly rental for the entire year, covering 15/07/2009 to 16/07/2010. Since I have already paid, I request you to waive the Rs. 200 you have added to my bill.
Please confirm the fee has been removed.
Kindly,
(Your name)
(Address)
(Email address)
(Cell phone number)
From: 121@airtelindia.com
To: samsonthomas123@vkmmail.com
Subject: (Your name and cell phone number)
Dear (Your name),
Thank you for contacting Airtel.
According to your previous interaction dated 16/03/2010, you have expressed concern regarding monthly rental charges for your Airtel Mobile number xxxxxxxxx123.
We would like to inform you that an adjustment of Rs.150 (excluding tax) has been posted in your account on 16/03/2010 for monthly rental charges. The credit will be reflected on your forthcoming bill dated 24/03/2010.
For further assistance, email us at 121@airtelindia.com.
We thank you and value your association with Airtel.
Warm regards,
Airtel Customer Care
Second Letter and Reply
From: samsonthomas123@vkmmail.com
To: 121@airtelindia.com
Subject: (Your name and cell phone number)
Dear Airtel,
This is in reference to my Airtel mobile number xxxxxxxxx123. I was surprised to see you have again charged Rs. 499 in monthly charges to my bill.
I have already paid from July 2009 to July 2010. There is no reason to charge Rs. 499. I request you to reverse the charge from my bill. Please confirm when this request has been carried out.
Also, please continue the same bill plan until it expires on 16/07/2010.
Kindly,
(Your name)
(Address)
(Email address)
(Cell phone number)
From: 121@airtelindia.com
To: samsonthomas123@vkmmail.com
Subject: (Your name and cell phone number)
Dear (Your name),
Thank you for contacting Airtel.
According to your previous interaction, you have expressed concern regarding the monthly rental charges for your Airtel mobile number xxxxxxxx123.
We realize this situation must have inconvenienced you. However, we can assure prompt action has been taken to address the problem.
We would like to inform you that your concern has been registered. The service request number is xxxxxxx. We will reply to you on or before 11/05/10.
We need your understanding and cooperation until such time. For further assistance, email us at 121@airtelindia.com
We thank you and value your association with Airtel
Warm regards,
Airtel Customer Care
Third Letter and Reply
From: samsonthomas123@vkmmail.com
To: 121@airtelindia.com
Subject: (Your name and cell phone number)
Dear Airtel,
This is in reference to my Airtel mobile number xxxxxxxxx123. I was surprised to see that you have charged Rs. 50 to my account.
I have written to you numerous times in the past few months informing you that I have paid for my service in advance, which covers service from July 2009 to July 2010. I request that you kindly reverse the charge from my bill. I look forward to your confirmation this has been done.
Please continue the same bill plan till the expiration date on 16/07/2010.
Cordially,
(Your name)
(Address)
(Email address)
(Cell phone number)
From: 121@airtelindia.com
To: samsonthomas123@vkmmail.com
Subject: (Your name and cell phone number)
Dear (Your name),
Thank you for contacting Airtel.
You have expressed concern regarding monthly rental charges for your Airtel mobile number xxxxxxxx123.
We realize this situation must have inconvenienced you and sincerely apologize.
We would like to inform you that your current bill plan is the Airtel AES 300 Plan with advance rental 699 (12 months), in effect from 16/07/09 until 15/07/10.
We have checked the invoice dated 06/06/10 and have found that you have been mistakenly charged. We would like to inform you that an adjustment of Rs. 254.99 (including service tax) has been credited to your account on 09/06/10. This will be reflected on your invoice dated 06/07/10.
Henceforth, you will not be charged monthly until your advanced rental plan expires.
For further assistance, email us at 121@airtelindia.com.
We thank you and value your association with Airtel.
Warm regards,
Airtel Customer Care
Complaint Letter to Reliance Communication and Replies
Chairman Anil Ambani
Reliance Communication, Ltd.
Mumbai, India
Dear Chairman Ambani,
I purchased 3G Reliance postpaid connection number 8010xxxxxx on 30/08/2011 for my Apple iPad2.
The service was deactivated unexpectedly on 05/09/2011. When I contacted your customer care, they informed me that the verification status is negative and told me to contact the Reliance office from where I purchased the connection.
Noida, an employee at Reliance sector 18, told me the verification was positive in her system, and she sent an email to activate the connection to be sure. She informed me that the connection will be activated within 24 hours. They have given me the contact number 0120-3042993. I have tried this number for the last two weeks but have yet to receive a response.
On 09/09/2011, I again spoke to your customer care. They told me to submit my documents once again. I submitted the documents on 12/09/2011 to Noida at Reliance sector 18.
19 days have passed and my service is still not activated. I have visited the Reliance office eight times and submitted the documents and forms twice.
I request you to activate the service as soon as possible.
Regards,
Samson Thomas
Dear Customer,
Thank you for writing to Reliance Communication, Ltd.
In reference to your email and per our phone conversation, we would like to confirm that the issue has been resolved and your Reliance mobile is working fine.
If you face any further queries or complaints regarding your Reliance mobile number, feel free to contact us for further assistance.
For any details, we request you to contact us at 01130320171 (Appellate number).
Regards,
Ishwar
Appellate Escalation Team
Dear Ishwar,
Thanks for activating the service by sending a new micro sim card, albeit 23 days later.
Still, I was surprised to receive a bill for Rs.312 for the non-activated period from 31/08/2011 to 13/09/2011. A copy of the bill has been attached for your reference.
Please waive the charges. Send a confirmation email once this has been completed.
With kind and cordial regards,
Samson Thomas
Sample Letter: Correction of Name on Mobile Billing Account
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address] [Phone Number] [Date]
[Mobile Service Provider Name]
[Customer Service Department]
[Address] [City, State, ZIP Code]
Subject: Correction of Name on Mobile Billing Account
Dear Sir/Madam,
I hope this letter finds you well. I am writing to bring to your attention an error in the name listed on my mobile billing account with your company. I recently noticed that the name associated with the account is incorrect and does not match my official records.
I would like to request the necessary action from your end to rectify this issue and update the name on my mobile billing account to reflect my correct information. I understand that accurate account details are crucial for effective communication and billing processes, and I kindly ask for your assistance in resolving this matter promptly.
To assist you in making the necessary changes, I have provided the correct details below:
Account Holder Name (as per official records): [Your Correct Full Name] Account Number: [Your Account Number] Phone Number: [Your Mobile Number]
I kindly request you to update the name on my mobile billing account as soon as possible. I understand that this may require verification of my identity, and I am willing to provide any necessary documentation or information to facilitate this process. I am enclosing a self-attested Passport (/Aadhar/Pan Card) for your record.
If there are any forms or documents that I need to complete or any additional information required from my end, please let me know, and I will promptly provide the requested documents.
I appreciate your attention to this matter and your assistance in correcting the name on my mobile billing account. If you require any further information or have any questions, please do not hesitate to contact me at the phone number or email address provided above.
Thank you for your prompt attention to this matter, and I look forward to a quick resolution.
Yours sincerely,
[Your Full Name]
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